Terms & Conditions

Application & Booking Terms and Conditions

The following terms and conditions apply to your application for accommodation with UniLodge Australia. Please review these terms carefully and print or save a copy for your reference. These terms and conditions apply to all individual and small group applications.

The application terms and conditions are provided in English only. If you do not understand any part of the application terms and conditions, please contact the property’s reservation team. If you choose to access the website from locations outside of Australia, you are responsible for complying with local laws.

The application terms and conditions relate to all UniLodge properties in Australia and New Zealand.
They apply to all individual and small group applications:
online through our websites;
in person at a UniLodge property;
over the phone;
via email;
via App;
via an educational agent;
via any other method accepted and approved by UniLodge
All applications for accommodation will be reviewed by the property’s team to ensure applicants meet our minimum requirements. Applicants must be considered in accordance with the Equal Opportunity Act 1995. There must be no discrimination based on: age, sex, marital, parental or carer status, pregnancy, sexual orientation, disabilities, physical features, race, religious, political or industrial activities or beliefs or personal association with someone else who may be treated unfairly on the basis of any of the above.
Upon successful review, we will send you a Letter of Offer for accommodation. Your Letter of Offer will set out the next steps and any payments due that are required to accept your Offer and secure your accommodation with UniLodge.
All rooms and rates are for occupation by one (1) person only, unless specified otherwise such as twin share rooms for two (2) people.
Although we try to ensure the room rates and other costs published on our website are accurate, changes may sometimes occur and we will only be bound by the rates and costs set out in your Letter of Offer.
If you are under 18 years of age you must have consent of a parent or legal guardian when making an application.
If you are under 18 years of age when you are scheduled to move into your UniLodge accommodation, your application will only be accepted at an approved Under 18’s property as indicated on the UniLodge website.
If you are an International student and 17 years of age when you are scheduled to move into your UniLodge accommodation, you must seek permission from your University or College to reside at a UniLodge Property. You will be able to apply to only those properties that are approved to accommodate Under 18 students. These approved properties are listed on the UniLodge website. Please note we do not accept students younger than 17 years of age.
Whilst every endeavour is made to place you in the room nominated through the UniLodge website, UniLodge cannot guarantee you will be offered the room type requested. Please check your Letter of Offer carefully.
If you wish to cancel your online booking, please let us know in writing via email to the reservations team at UniLodge. Please note there may be a penalty to cancel. Please refer to the cancellation policy in your Letter of Offer.
We may at our discretion cancel your application for accommodation should any of the following occur:
the information you provide as part of the application process is false; or
you fail to comply with your obligations in the Booking Terms & Conditions.

UniLodge Contents Insurance

To view the UniLodge Contents Insurance Product Disclosure Statement and to understand the Financial Services and guiding best practice with you - Click here.

To view key facts about this Policy - Click here

If you do not wish to receive contents insurance, please email us at insurance@unilodge.com.au with your full name, UniLodge location, and room number.

Duplication of Cover Warning: Please note that you should always check whether your belongings are covered under any other household contents insurance policy. This is important to avoid any unnecessary duplication of coverage.

No Visa, No Pay Policy

We totally understand that life doesn’t always go to plan, which is why we want to ensure that you have peace of mind when you book with UniLodge*.

Prior to my lease commencing?

If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you complete the following actions:

A written email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement will then be cancelled without penalty.

After the commencement of my lease?

If you are cancelling after the commencement of your lease date due to not receiving a visa to study in Australia we ask that you complete the following actions:

A written email notify that you wish to terminate your lease, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. The Property Manager will consider your request for the breaking of your lease and advise whether your request has been accepted.

*Terms and Conditions:

The no visa, no pay policy only applies for the following properties:

The no visa, no pay policy only applies for the following properties:
UniLodge
Adelaide: UniLodge Metro Adelaide
Brisbane: UniLodge Brisbane City , UniLodge South Bank , UniLodge Herston , UniLodge Toowong , UniLodge Park Central , and UniLodge School Street Studios
Melbourne: UniLodge Royal Melbourne , UniLodge Melbourne City , UniLodge Lincoln House , UniLodge Melbourne Flagstaff , UniLodge Melbourne Central, UniLodge Victoria University , UniLodge @ RMIT Bundoora - Walert House , and UniLodge Park Avenue
Wodonga: UniLodge Wodonga East End
Perth: UniLodge Perth Central
New Zealand: UniLodge Auckland City , UniLodge Auckland Central , Te Āhuru Mayoral Drive Student Accommodation , Unilodge Wellesley Apartments
Residential Living: West Tower, Melbourne Quarter and Caulfield Place
La Trobe University : Hillside Apartments , Terraces , Units , Orde House , Villas , Glenn College , Menzies College , Chisholm College , North and South Apartments , Ballarat , Melton , Mildura , Shepparton , McFarlane's Hill Residences
Offer of no visa no pay policy is current as at 8 December 2025.

NRAS - National Rental Affordability Scheme at StudentLiving on Villers

The National Rental Affordability Scheme (NRAS) is a government incentive which allows UniLodge to offer accommodation to eligible low to moderate income earners at a rate below market value.

NRAS rooms are available to both Australian and International students, but to qualify for an NRAS apartment, you need to have earned below the certain income limits for the 12 months preceding your lease start date.

To be eligible for an NRAS room you need follow the below:

Complete an online application.
You will then receive a request from the property manager to complete an Income Notification Form, and provide supporting documentation outlining your gross income for the 12 months preceding your application date. Please note – you must not exceed the income limits for your 'household composition'. You can find the income limits in 'Information for Tenants' factsheet on the Commonwealth Department of Social Services.
Complete Statutory Declaration regarding the information you have provided.

Please note:

Both local (Australian) and foreign income should be included.
It relates to your income only, and not the income of your parents.
Income from scholarships, subsidies, prizes and stipends paid to you is included in your income.
Payments from your parents or immediate family members, any trust distributions and any tuition money for your course that enters your bank account in the 12 months preceding your contract start date is considered income.
Income paid to your tertiary education provider for tuition costs will not be counted as income if you provide us with proof of payment.
It does not include inheritance, superannuation income, gambling winnings or lump sum compensation payments, compensation from insurance or emergency relief or similar assistance.
You are required to upload source documentation for any income listed. Templates are provided to you via application process, if applicable.

UniLodge will use this information to evaluate your eligibility and, if confirmed, send you a conditional offer of accommodation. If you are not deemed eligible, we will contact you to discuss the alternative non-NRAS room types available.

Cancellation Policy (UniLodge South Bank, Herston, Park Central & Toowong)

The following terms and conditions apply to your application for accommodation with UniLodge Australia.

All termination and cancellation requests must be submitted in writing, accompanied by supporting evidence, to the relevant UniLodge property where your application was lodged.
UniLodge reserves the right to cancel your accommodation application at its discretion under the following circumstances:
If any information provided during the application process is found to be false or misleading;
If you fail to meet student status requirements;
If you do not sign the Residential Tenancy Agreement by the required deadline;
If you fail to pay the Advance rent and/or Bond by the due dates specified;
If you do not arrive by your contract start date (unless an alternate date of arrival is provided later than the contract start date); or
If you fail to comply with your obligations as outlined in the Booking Terms & Conditions.

Cancellation of Accommodation Booking Prior to Arrival

No Visa, No Offer – No Pay!

UniLodge offers peace of mind with the "No Visa, No Offer – No Pay!" policy, which may entitle you to a full refund if you are:

Unable to secure an Australian student visa; or
Denied an offer from your education provider in Australia.

To be eligible, you must:

Provide a copy of the refusal notice from the Department of Home Affairs; and/or
Provide a copy of the decision letter from your education provider, with visible contact details.
Submit all supporting documentation in writing to the relevant UniLodge property at least 30 days prior to your booking start date.

Available options:

Defer your contract start date to a future term and transfer your advance rent payment to the deferred booking; or
Receive a full refund (to domestic or international bank accounts only; international transfers may incur a processing fee). Refunds may take up to four (4) weeks to process.

Cancellation of Booking After Tenancy Agreement is Signed

A Tenancy Agreement (lease) is a legally binding contract between UniLodge and the resident, governed by the relevant Residential Tenancies Act in each Australian state. Once signed, the agreement remains in force for its full term, and all parties are required to comply with its terms and conditions. Please refer to the termination clause within your lease agreement for further details. Typically, a cancellation fee of between one (1) to four (4) weeks’ rent applies.

Special Circumstances:

No Visa, No Offer – No Pay!
If you are unable to secure an Australian student visa and/or are denied an offer from your education provider, you may still be eligible for the "No Visa, No Offer – No Pay!" option. To qualify, you must notify the UniLodge property in writing within 24 hours of receiving your decision notice and provide the required supporting evidence as outlined above.
Global Pandemic Outbreak
At present, there are no global travel restrictions in place. If your home country imposes travel restrictions, you must provide official documentation from your government confirming these restrictions to be considered for cancellation.

Room Requests and Booking Changes

Requests for specific room types, layouts, features (e.g., operable windows), or locations are subject to availability and cannot be guaranteed.
Changes to your booking, such as shortening the lease term or changing room types, may incur an administrative fee, particularly if requested within 14 days of contract start date.

For further information or clarification, please refer to your individual lease agreement or contact the relevant UniLodge property directly.

Cancellation Policy (Strata Building in VIC)

Once you have entered into an offer and acceptance agreement with the owner, you are legally bound by the Residential Tenancies Act and deemed to be in a leasing arrangement. We understand that from time-to-time issues can arise with your entry into Australia.

Cancellation without penalty may be possible if:

You fail to meet student status requirement – if student status is applicable to your tenancy.
You fail to gain lawful entry into Australia.

If you are unable to arrive on your selected date due to flight cancellations, we may be able to move your lease commencement date. Depending on the length of delay, there may be some financial penalties incurred. This is handled on a case-by-case basis. If your flight is delayed, please email the property directly.

Cancellation resulting in monetary penalties include but not limited to:

Providing false or misleading information during your application or booking process.
Failure to pay your bond or rent in advance.
Failure to sign the Residential Tenancy Agreement when required s.
A change of mind.

Monetary penalties may include:

Forfeiting some or all your advance rental payment.
Forfeiting some or all your bond payment.

These may be negotiated on a case-by-case basis.

Please note any refundable fees will be processed within 14 days of finalisation.

Cancellation Policy (Strata Building in Wellington, New Zealand)

Once you have entered into an offer and acceptance agreement with the owner, you are legally bound by the Residential Tenancies Act and deemed to be in a leasing arrangement.

We understand that from time-to-time issues can arise with your entry into New Zealand.

Cancellation without penalty is possible if:

you fail to meet student status requirement.
you fail to gain lawful entry into New Zealand.
you cannot enter New Zealand due to border closures or restrictions.

Cancellation due to:

Providing false or misleading information during your application or booking process
Failure to pay your bond or rent in advance
Failure to sign the Residential Tenancy Agreement when required
A change of mind will result in a monetary penalty. This may include forfeiting some or all of your advance rental payment and/or bond payment and is negotiated on a case-by-case basis.

Please note any refundable fees will be processed within 14 days of finalisation of refund.

Living at La Trobe Semester 2 2026 Renewals

To be eligible to renew, you must be classified as an eligible resident of La Trobe University in Semester 2 at Living at La Trobe in Bundoora, Bendigo, Albury Wodonga, Shepparton, Ballarat, Mildura, or Melton.
To be eligible to renew, your current lease must be expiring on or before 24.06.2026.
To be eligible to renew, you must submit your intention to renew via the Student Portal between 01.04.26–01.05.26, or until allocation is exhausted, and you must sign your new Returning Semester 2 agreement prior to your current lease ending.
The new lease agreement will end 16.11.26.
Eligibility to renew ends on 01.05.26.
Renewal eligibility at Living at La Trobe is only available if completed directly through the Resident Portal. Renewals cannot be booked via education agents, booking agents, or referral agents.
These renewal terms and conditions are only valid at La Trobe University – Living at La Trobe in Bundoora, Bendigo, Albury Wodonga, Shepparton, Ballarat, Mildura, or Melton, and are not applicable at any other UniLodge property in Australia or New Zealand.

UniLodge Auckland City Short Stay Rate -Terms & Conditions

You must be classified as a new resident at UniLodge Auckland City to be eligible for this offer.
The weekly rate of $472* is only valid for eligible bookings of the Studio Standard received from 27/04/2026 – 31/10/2026, unless sold out prior.
All new residents must have paid their bond to secure the booking. Failure to pay the bond by the specified date will be deemed not eligible for this offer. Bond fees are communicated via the offer letter and lease agreement.
This offer applies only to a minimum lease of 6 weeks.
Lease must commence on or before 20/09/2026 to meet the minimum 6-week stay requirement.
Lease must end on or before 31/10/2026, subject to the minimum stay requirement.
This offer is valid until 31/10/2026, unless sold out prior.
This offer cannot be transferred or exchanged for cash.
This offer is only valid at UniLodge Auckland City and is not available at any other UniLodge properties in Australia or New Zealand.
This offer cannot be used in conjunction with any other UniLodge offer, promotion, discount or incentive.
This offer is not valid with bookings that have already been deposited, received or accepted prior to the offer period.
This offer is valid if booked via education agents, booking agents or referral agents via the agent booking portal.
Pricing is correct as at 27/04/2026.

StudentLiving by UniLodge (Melbourne) – Semester 2, 2026: Sign a New Lease Resident Campaign

COMPETITION TERMS & CONDITIONS:

Information on how to enter and the prize form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.
The total prize value is $2,000 AUD. The prize includes one (1) $1,000 digital VISA gift card, and two (2) $500 digital VISA gift cards.
The digital VISA gift card supplier will be True Rewards and the digital card will be supplied to the resident via the email address provided on their lease. To redeem and activate the offer you will need to follow the instructions provided in the email by True Rewards. All terms and conditions that are stated by True Rewards must be adhered to. Visit here for further information.
The promoter is UniLodge Pty Ltd (ABN 49 078 921 169) whose registered office is at Level 22, 100 Creek Street, Brisbane QLD 4000.
To enter, eligible residents must sign a new lease at a participating StudentLiving by UniLodge property in Melbourne, with a lease commencement date between 15 June 2026 and 15 August 2026.
Residents who sign a new lease on a Half Year lease starting from 1 July 2026 until 31 Jan 2027 will receive one (1) entry.
Residents who sign a new lease on a Full Year lease starting from 1 July 2026 until 30 Jun 2027 will receive two (2) entries.
Promotion commences on 15 March and final entries close at 5:00 PM (AEST) on 15 August 2026 (“Promotional Period”).
A cancelled lease will be deemed as an invalid entry, and the entrant’s name will be automatically removed. This offer is not available to new tenants or for leases that have already been renewed.
The Promoter reserves the right, at any time, to verify the validity of entries and entrants and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any Terms and Conditions, tampered with the entry process, or engaged in any unlawful or improper misconduct that jeopardizes the fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.
The winners will be selected via an online random draw using Wheel of Names . The draw will take place on 21 August 2026 at UniLodge Head Office in Brisbane, conducted by the Marketing Manager.
If the winner is in arrears at the time of selection, they will be ineligible for the offer and a redraw will take place.
The winners will be notified via the email address provided on their lease agreement. The announcement of the winners will take place by 26 August 2026.
If the winner cannot be contacted or does not claim the prize within 30 days of notification, we reserve the right to withdraw the prize from the winner and redraw a replacement winner.
The prize is not transferable or exchangeable and cannot be taken as cash.
The promoter will notify winners when the prize has been distributed electronically.
The promoter’s decision in respect of all matters related to the competition will be final, and no correspondence will be entered into.
By entering this competition, an entrant is indicating their agreement to be bound by these Terms and Conditions.
The winners agree to the use of their name and image in any publicity material. Any personal data relating to the winners or any other entrants will be used solely in accordance with current Australian Privacy Legislation and will not be disclosed to a third party.
This promotion is in no way sponsored, endorsed, administered by, or associated with Facebook or any other social network. You are providing your information to UniLodge Pty Ltd and not to any other party. The information provided will be used in conjunction with the Privacy Policy found at https://unilodge.com.au/privacy-policy/ .
UniLodge is not responsible for any loss or damage incurred as a result of accepting the prize, except where liability cannot be excluded by law.
This offer is only valid at participating StudentLiving by UniLodge properties in Melbourne, Victoria. It is not available at any other UniLodge locations in Australia or New Zealand.

UniLodge Park Avenue – Semester 2, 2026: Early Bird Sign a New Lease Offer

COMPETITION TERMS & CONDITIONS:

Information on how to enter and the prize form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.
The total prize value is $1,000 AUD . The prize includes five (5) $200 digital VISA gift cards
The digital VISA gift card supplier will be True Rewards and the digital card will be supplied to the resident via the email address provided on their lease. To redeem and activate the offer you will need to follow the instructions provided in the email by True Rewards. All terms and conditions that are stated by True Rewards must be adhered to. Visit here for further information.
The promoter is UniLodge Pty Ltd (ABN 49 078 921 169) whose registered office is at Level 22, 100 Creek Street, Brisbane QLD 4000.
To enter, eligible residents must sign a new lease at UniLodge Park Avenue before 8 May 2026 .
Residents who sign a new lease before 1 May 2026 will receive two (2) entries .
Residents who sign a new lease before 8 May 2026 will receive one (1) entry .
Promotion commences on 13 April and final entries close at 11:59PM (AEST) on 8 May 2026 (“Promotional Period”).
All eligible residents who renew during the “Promotional Period” can lock in their Semester 1 2026 rate before any rental increases for Semester 2 2026 take effect.
A cancelled lease will be deemed as an invalid entry, and the entrant’s name will be automatically removed. This offer is not available to new tenants or for leases that have already been renewed.
The Promoter reserves the right, at any time, to verify the validity of entries and entrants and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any Terms and Conditions, tampered with the entry process, or engaged in any unlawful or improper misconduct that jeopardizes the fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.
The winners will be selected via an online random draw using Wheel of Names. The draw will take place on 22 May 2026 at UniLodge Head Office in Brisbane, conducted by the Marketing Manager.
If the winner is in arrears at the time of selection, they will be ineligible for the offer and a redraw will take place.
The winners will be notified via the email address provided on their lease agreement. The announcement of the winners will take place by 27 May 2026 .
If the winner cannot be contacted or does not claim the prize within 30 days of notification , we reserve the right to withdraw the prize from the winner and redraw a replacement winner.
The prize is not transferable or exchangeable and cannot be taken as cash.
The promoter will notify winners when the prize has been distributed electronically.
The promoter’s decision in respect of all matters related to the competition will be final, and no correspondence will be entered into.
By entering this competition, an entrant is indicating their agreement to be bound by these Terms and Conditions.
The winners agree to the use of their name and image in any publicity material. Any personal data relating to the winners or any other entrants will be used solely in accordance with current Australian Privacy Legislation and will not be disclosed to a third party.
This promotion is in no way sponsored, endorsed, administered by, or associated with Facebook or any other social network. You are providing your information to UniLodge Pty Ltd and not to any other party. The information provided will be used in conjunction with the Privacy Policy found at https://unilodge.com.au/privacy-policy/ .
UniLodge is not responsible for any loss or damage incurred as a result of accepting the prize, except where liability cannot be excluded by law.
This offer is only valid at UniLodge Park Avenue. It is not available at any other UniLodge locations in Australia or New Zealand.

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